Frequently Asked Questions (FAQ)

General

What hours are you open?

We are open 9-6 Monday to Friday.

Do you have a showroom?

 We are an online shop and we do not have a showroom. 

Can you provide the name of the kitchen manufacturer? 

Unfortunately, we are unable to divulge the names of our manufacturer per their request as they also do business with offline stores and with us being an online business; we are able to sell their products at a more competitive price.

Will the cabinets come with hardware?

All the cabinets come without the hardware. 

Do you sell countertops?

No, we do not. We sell cabinetry only. 

Do you sell sinks? 

No, we do not. We sell cabinetry only. 

Can you come and do the measurements?

If you are located in Miami, our team can come to do the estimate. The visit will cost $89 and this cost will be deducted from your order once the payment is complete.

Is it possible to get a free design without your team coming in for measurements?

Yes, it is! You can feel out the request form on our website by filling out the measurement form. Based on the measurements you provide we our designer will be able to provide a detailed design for your project. 

Can I get samples of the cabinets?

Yes, you can. You can order one or multiple samples from our website. Price for the samples will be deducted from your first order. 

If I don't see the size I need, can you make other sizes?

Unfortunately we can not make custom sizes. 

You don't have some of the accessories that I wanted. Can you make them?

Unfortunately the only items that we can make are the ones that are listed on the website.

How can I check availability?

Please feel free to send us an email to info@luxodfurniture.com with the list of requested cabinets. We will check the availability and get back to you. Please note that the stock is changing daily. 

A cabinet I need is out of stock. How long will it take for you to get it in?

On average, a cabinet is out of stock for a couple of weeks, but we constantly have containers of new product arriving, so it is best to check with customer service on when the next delivery is coming in.

A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?

Yes you can, however additional shipping charges may apply. Our team will get in touch with you to let you know the details. 

How long does it take to process an order?

The average processing time is 3-7 business days, but this can change based on volume.

What form of payments do you take?

We take Visa, Mastercard, American Express, Paypal. We can also do bank transfer and we accept cheques. 

Is there tax on my order?

NO.

How do I get 'holds' removed from my credit card balance?

Holds can be removed by contacting your bank and letting them know that the charge will not be processed. Sometimes they will require that we confirm it, which we will gladly do. Contact customer service for help with this.

Can I make changes to my order once it is placed?

You can always add or subtract from your order once it is placed, but it may delay your order. 

How long does the shipment take?

Your order will be shipped within 14 working days, plus the time to reach your destination. Standard delivery time is 10 to 20 business days. 

Can my order be expedited?

While some orders may only take 2-3 days, our average processing time is 3-7 business days and we have to go in the order they are received. We have a high volume of orders coming in each week, so we try to process them as fast as possible.

Can I handle my own shipping?

We work with 3rd party logistics companies that allow us to get some low rates on shipping. We try to get the best rates possible for our customers, but if you are able to get a better rate, you can certainly handle your own shipping.

Can I pick up my order?

Other than in special circumstances, we are not offering order pickup at this time.

Is there a restocking fee?

Yes, there is a 25% restocking fee

Are the cabinet doors reversible for left or right hinged doors?

Yes, the doors are reversible

I don't see anywhere to select left or right hinged cabinets. What should I do?

All of the kitchen cabinet lines have universal doors, which can be switched from left to right hinged depending on what you need

Are the cabinets strong enough to hold granite or concrete?

All of our cabinets lines are more than strong enough to hold granite or concrete

Can I request items to be shipped UPS/Fedex to save on shipping?

We do allow customers to waive liability on larger items if you want to ship them UPS/Fedex. We do not encourage it, and UPS/Fedex will not honor a claim if damaged, but you can contact customer service if you are interested in waiving liability to ship it parcel and they will tell you how to proceed

Do I need end panels?

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame, you will have to use end panels.

Do I need toe kick?

To create a uniform look across the front to hide the seams where the cabinets connect, you will need to buy a toe kick.

Do you have a low price guarantee?

Yes we do. If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. I guarantee we will beat it if it is the same exact product line.

Do you have your own trucks?

No, we do not. We utilize a network of third party carriers that allow us to ship the product cheaper. 

Do I need to hire someone to assemble the cabinets?

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. You can also order Pre-Assembled cabinets and save yourself some time. 

How hard are the cabinets to put together?

Everyone from the novice DIY'er to the experienced contractor can assemble them, all you need is a screwdriver. Our website has detailed videos of the assembly process. 

Do you offer installation services?

We do not offer installation services. We are strictly a wholesale distributor.

Can you help me find a local contractor?

We now have a contractor in Florida that we can help you to get the estimate from. However other states we are unable to assist. 

Do you offer a warranty on the cabinets?

Yes, the warranty will vary depending on the kitchen line you choose. Please check with customer service support. 

What does the warranty cover?

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

How deep are the base cabinets?

All base cabinets are going to be a standard depth of 24"

How deep are the wall cabinets?

The standard depth of 12", however we have other sizes depending on the line of the kitchen. 

What are dovetailed drawers?

Dovetailing is a method of assembly. Some of our cabinet lines come with dovetailed drawers. Traditionally, dovetailing will offer a stronger bond

What are european hinges?

European hinges allow the doors to be adjusted multiple ways while mounted on the cabinet

What is a decorative end panel?

A decorative end panel is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look on the sides.

What is a dishwasher end panel?

A dishwasher end panel is used where the dishwasher is going to come at the end of a run of cabinets. It helps to finish off the end, and trim out the dishwasher

What is a refrigerator panel?

A refrigerator panel is used for the sides of a refrigerator to box it in and create a custom, built in look.

What type of wood are the cabinets made from?

Mostly they are made from wood ( birch, maple, eucalyptus) or MDF. You can see the description on the website or contact customer service support. 

Why do most cabinets have mdf doors?

Since wood has a natural tendency to shrink and expand with moisture, a painted white finish would end up cracking and chipping on solid wood doors. To prevent that, they use MDF to ensure there is no expansion or contraction that could cause the finish to crack

How do I join your contractor program?

To join the contractor program, please fill out the form on our website ‘Professional Discounts’, our team will get in touch with you. 

What does curbside delivery include?

Curbside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your curb. Not all trucking companies have a liftgate on their trucks, so sometimes it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck (which is why it is important to have someone there to assist you).

Why won't the driver put the cabinets in my house/garage?

We use common carriers for all of our deliveries, not moving companies, which would charge a lot more for the same service. Because of that, the driver is only required to provide curbside delivery.

I am missing an item, what should I do?

It is important to count everything while the driver is present. If something is missing, note it on the delivery receipt and send us an email to info@luxodfurniture.com

The box looked fine, but when I opened it up, there was damage. What should I do?

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box insides as soon as possible. Take pictures of the damaged good and send to your customer support at info@luxodfurniture.com within 7 days from the day of the delivery. 

How long do I have to file a claim?

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 7 days to report any concealed damages. .

When can I expect my refund?

The refund process can vary by credit card company. We issue the refund to our merchant services company, who will release the funds at the end of the business day. This triggers a notice to your bank to redeposit the funds. This part of the process can take as little as a day, or as long as a couple of weeks (depending on the bank). In some cases, the bank holds it for a little while to make some extra interest off it.